Quality Management Systems, why do you need an ISO 9001 QMS?

ISO 9001 QMS are a vital part of many businesses and with sustainability on the rise and customer’s ever-changing expectations for new and better products; as an organisation, it can get quite hard to keep up with these changes. However, there is a simple way you can manage these expectations and demands through ISO 9001 QMS.

What is ISO 9001 QMS?

ISO 9001 is a quality management system, these systems are implemented to help you get a better understanding of customer expectations for products and services. Not only does the system help with the identification of trends within your select industry, but it will also provide an answer to that burning question “how can I improve the quality of my product”. Ensuring your customers or clients get the quality products or services, increasing your businesses reliability and likelihood of success.

Why ISO 9001? 

Getting certified in ISO 9001 brings an enormous amount of benefits to your organisation. No matter your size large or small, or even your industry ISO can be implemented in every organisation.

Some benefits of ISO 9001 QMS include;

• Improved chances of gaining leads and conversions.
• Consistency in high-quality products or services.
• Major increase in customer satisfaction.
• Building a foundation for gradual growth and improvement.
• Less Waste / Increased profits.
• Accreditation by UKAS, a globally recognised standard.

Principles of ISO 9001 QMS and the implementation process.

When the implementation process begins there are a few principles that must be deeply rooted in the core of everything that happens. These principles include:

1. Customer focus, the primary focus of the plan must be to meet and exceed the customers’ needs and demands.
2. The second principle is Leadership, establishing a leader can help employees maintain the unity of purpose and directions which in turn can boost efficiency at work.
3. The engagement of people, empowering and engaging employees at all stages of your business can help boost an individual’s drive to deliver better results as they feel more connected to the business as they get empowered.
4. Arguably one of the most important is the process approach, that every part of the process is understood for the process to function.
5. Improvement, ensuring that your organisation will have continuous growth as time goes on.
6. Evidence-based decision-making, all decisions made that affect your business will be based on data and information collected. This will then be analysed and evaluated, to provide the best possible information and inconsistencies to improve your businesses processes.
7. Relationship management (between all stakeholders) customers are not the only people involved in a business that have changing expectations and demands. For example, your suppliers and investors also hold similar views (i.e towards sustainability and shared benefits).

If you would like to go into these principles in more detail check out this booklet on ISO.org. Click here!

So..

Now you’ve heard the benefits of ISO 9001 QMS and the implementation process what do you think?

If you have any questions or want to speak to an expert about the process of implementing this management system or discuss it’s potential benefits specifically for your business contact Global QA Consultants today.